Privacy Policy | La Finca Resort

- Privacy Policy -

Identification

Identity: URBANIZADORA VILLAMARTÍN, S.A. (hereinafter "URBANIZADORA VILLAMARTÍN").
TAX ID: A-28222602
Address: Avda. de Las Brisas, 8, 03189 Orihuela Costa.
DPO address: protecciondatos@lafincaresort.com

Information and consent

By accepting this Privacy Policy, the user is informed and gives their free, informed, specific and unequivocal consent for the personal data they provide through the web page located at the URL www.lafincaresort.com or https://lafincaresort.golfmanager.com/consumer/ebookings/ (hereinafter, the "Website" ) to be processed by URBANIZADORA VILLAMARTÍN, as well as the data derived from their browsing and any other data that they may provide in the future to URBANIZADORA VILLAMARTÍN, in a clear and simple way, to facilitate its understanding, determining freely and voluntarily if they wish to provide their personal data to URBANIZADORA VILLAMARTÍN.

Obligation to provide data

The data requested in the form on this Website is general and mandatory (unless specified otherwise in the required field) to meet the stated purposes.

Therefore, if the data is not provided, or not provided correctly, the stated purposes cannot be addressed, without prejudice to the fact that users can freely view the Website content.

For what purpose will Urbanizadora Villamartín, S.A., process the user's personal data?

Personal Data provided through the Website shall be processed by URBANIZADORA VILLAMARTÍN for the following purposes:

1. Data provided for the purpose of making reservations, both through the Website, the App and through the contact centre (call centre, email or chat) for individual or group reservations and rooms, including reservations for SPA services, golf courses, classes or personal training, physiotherapy and nutrition services:

Managing the completion of the bookings requested by the user, including their payment.
Sending confirmation of or documentation for the reservation made.
For specific treatments related to SPA services, or personal training, physiotherapy and nutrition, to assess the suitability of their treatments in order to guarantee the safe provision of our services.

2. Data provided for the registration to golf tournaments:

Managing user registration for golf tournaments.
Sending confirmation of or documentation for the registration.

3. Data provided for signing up as a registered user of URBANIZADORA VILLAMARTÍN:

Managing the request for registration or cancellation within the modality chosen by the user.
Verifying that the user meets the requirements to register within the selected modality, whenever URBANIZADORA VILLAMARTÍN deems it appropriate.
Processing and responding to possible information requests made by the user.
Searching for promotions that meet the needs selected by the user.

4. Data provided to manage URBANIZADORA VILLAMARTÍN blog posts:

Managing the publication of comments on the Website.
If necessary, to carry out a review of user comment content and, if necessary, eliminate those whose content does not comply with the conditions applicable to this Website, at the discretion of URBANIZADORA VILLAMARTÍN.

5. Data provided for the modification and cancellation of reservations:

Manage users' requests sent to URBANIZADORA VILLAMARTÍN to modify or cancel their reservations.
Sending responses to the request made to URBANIZADORA VILLAMARTÍN.

6. Data provided for the purpose of sending Newsletters:

Managing subscription and/or unsubscription to the Newsletter, carried out through the channel provided by URBANIZADORA VILLAMARTÍN.

7. Data provided in the contact forms and corporate website, including the Chatbot service and customer service via WhatsApp:

Managing user requests for contact and information through the channels provided for this purpose, on the websites of URBANIZADORA VILLAMARTÍN, as well as through WhatsApp.
Management of the request raised.

8. Data provided for the sending of commercial communications, both proprietary and from third parties of the Group:

Managing the sending of commercial communications to the User about URBANIZADORA VILLAMARTÍN's own products and services, by electronic and/or conventional means, if the User gives their consent by ticking the box provided for this purpose.
Sharing data with companies of the Business Group to which URBANIZADORA VILLAMARTÍN belongs for the sending of information about products and services by these third-party companies, by electronic and conventional means, if the User gives their consent by ticking the box provided for this purpose.

9. Data processed for profiling from own sources:

Preparing a commercial profile based on the information provided by the User to URBANIZADORA VILLAMARTÍN and the reservations made in URBANIZADORA VILLAMARTÍN in order to send you personalised commercial communications that may be of interest to you. The User may object at any time to the processing of their data for this purpose by URBANIZADORA VILLAMARTÍN.

10. Data processed to carry out Website analysis:

To carry out an analysis on Website use and to check user preferences and behaviours.

11. Data processed to manage reservations at the Frijolino & Misto restaurants:

The data will be processed for the management of the reservation, including the purchase of gift vouchers and provision of the service.

What user data will URBANIZADORA VILLAMARTÍN process?

URBANIZADORA VILLAMARTÍN will process the following categories of user data:

Identification data: name, surname, nationality.
Contact data: email address, phone.
Transaction data for goods and services at URBANIZADORA VILLAMARTÍN: products and services purchased or in which you show interest.
Stay preferences.
Economic, financial and insurance data.
Other data: data provided by the data subjects themselves in the open fields or through calls made.
Health data, such as for SPA services or personal training, physiotherapy and nutrition reservations.

2. Data provided for registration to golf tournaments:

Identification data: name, surname, nationality, golf licence number.
Contact details: email address, telephone number.
Transaction data for goods and services at URBANIZADORA VILLAMARTÍN: products and services purchased or in which you show interest.
Economic, financial and insurance data.
Other data: data provided by the data subjects themselves in the open fields or through calls made.

3. Data provided for signing up as a registered user of URBANIZADORA VILLAMARTÍN:

Identification data: name, surname, address, nationality.
Contact data: email address, phone.
User and/or holder identification codes or passwords.
Employment detail data: profession, sector.

4. Data provided to manage URBANIZADORA VILLAMARTÍN blog posts:

Identification data: name, surname.
Contact details: country of residence, email address.

5. Data provided for the modification and cancellation of reservations and registrations:

Identification data: name, surname
Contact data: email address, phone.
Transaction data for goods and services
Economic, financial and insurance data.
Other data: data provided by the data subjects themselves in the open fields of the forms provided on the Website or in the attached documents.

6. Data provided for the purpose of sending Newsletters:

Identification data: name, surname.
Contact details: country of residence, email address.
Personal characteristic's language data.

7. Data provided in the contact forms and website, including the Chatbot service and customer service via WhatsApp:

Identification data: name, surname
Contact data: email address, phone.
Transaction data of goods and services in URBANIZADORA VILLAMARTÍN.
Economic, financial and insurance data.
Other data: data provided by the data subjects themselves in the open fields of the forms provided on the Website or in the attached documents.

8. Data provided for the sending of commercial communications, both proprietary and from third parties of the Group:

Identification data: name, surname.
Contact data: email address, phone.
Transaction data for goods and services at URBANIZADORA VILLAMARTÍN: products and services purchased or in which you show interest.
Other data: data provided by the data subjects themselves in the open fields.

9. Data processed for profiling from own sources:

Identification data: name, surname, nationality.
Contact data: email address, phone.
Transaction data for goods and services at URBANIZADORA VILLAMARTÍN: products and services purchased or in which you show interest.
Stay preferences.
Browsing data.

10. Data processed to carry out Website analysis:

Browsing data.

11. Data processed to manage reservations at the Frijolino & Misto restaurants:

Identification data: name, surname, nationality.
Contact data: email address, phone.
Health data (optional): allergies or intolerances.

What are the legitimate grounds for processing the User's data?

The legitimate grounds for processing your personal data are the following:

1. For the purpose of making reservations, both through the Website, the App and through the contact centre (call centre, email or chat) for individual or group reservations and rooms, including reservations for SPA services, golf courses, classes or personal training, physiotherapy and nutrition services.

Execution of the contract between the parties, to manage, process, send, follow up on the reservations made.
Explicit consent, in compliance with article 9.2.a) of the GDPR, for the processing of health data related to SPA services or personal training, physiotherapy and nutrition. Not consenting to the processing of this data may imply the impossibility of providing these services, if La Fina Resort cannot guarantee adequate security conditions for the health of you as a customer.

2. For registration for golf tournaments.

Execution of the contract between the parties, to manage, process, send, follow up on the registration.

3. For registration management as a registered user.

Execution of the contract between the parties, to manage the User's registration on the Website.

4. For the management and publication of comments or publications sent by users in the BLOGs owned by URBANIZADORA VILLAMARTÍN.

Consent provided by the User. If you withdraw your consent to the treatment of the publication of the comments, they will be deleted by URBANIZADORA VILLAMARTÍN from the Website.
When carrying out a review of the content of the comments, the legitimate grounds for the processing will be the legitimate interest of URBANIZADORA VILLAMARTIN.

5. For the modification and/or cancellation of your reservation.

Execution of the contract between the parties, to manage the corresponding modifications or cancellations.

6. For the sending of our Newsletter.

Consent provided by the User.

7. For the sending of contact and website forms, including the Chatbot service and customer service via WhatsApp.

Consent provided by the User.

8. For the sending of commercial communications, both proprietary and from third parties of the Group.

Consent provided by the User.

9. For profiling from own sources.

Legitimate interest, to carry out profiling based on URBANIZADORA VILLAMARTÍN's own sources. This is based on the information provided by the Users themselves to URBANIZADORA VILLAMARTÍN, and the information related to purchases made, with the purpose of sending personalised commercial communications based on the tastes and preferences of the User. However, the User has the right to oppose this processing at any time.

10. To carry out Website analysis.

Legitimate interest, for the execution of analysis on the use of the Website, the legitimate interest of URBANIZADORA VILLAMARTÍN.

11. For making reservations at the Frijolino & Misto restaurants.

Execution of the contract between the parties, to manage, process, send, follow up on the reservations made.
Explicit consent, in compliance with article 9.2.a) of the GDPR, for the processing of health data related to possible allergies or intolerances.

The consents obtained for the aforementioned purposes are independent of each other, meaning the User may revoke only one of them without affecting the rest of the consents granted.

To revoke said consent, the User can contact URBANIZADORA VILLAMARTÍN through the following email address: protecciondatos@lafincaresort.com.

Who will the User Data be shared with?

User data may be shared with:

1. Data provided to make reservations, both through the Website, the App and through the contact centre (call centre, email or chat) for individual or group reservations and rooms, including reservations for SPA services, golf courses, classes or personal training, physiotherapy and nutrition services.

Companies integrated within or affiliated to the Group will need access to your data for the correct provision of the selected services. Your data may also be shared with the entities that own those companies, so that they know the conditions of your stay (price, dates, services included...).
Companies of the group to which URBANIZADORA VILLAMARTÍN belongs, for internal administrative purposes.

2. Data provided for registration to golf tournaments.

Spanish Golf Federation.
Tournament organising companies.

3. Data provided when registering as a registered user in URBANIZADORA VILLAMARTIN.

Companies of the group to which URBANIZADORA VILLAMARTÍN belongs, solely for internal administrative purposes and/or for the purposes indicated above.

4. Data provided for publications on the BLOGs owned by URBANIZADORA VILLAMARTIN.

The data provided by the user will not be communicated to third-party companies. However, it will be published on the Website, meaning it will be seen by all users who access it.

5. Data provided for the modification and cancellation of reservations.

Companies integrated within or affiliated to the Group will need access to your data for the correct provision of the selected services. Your data may also be shared with the entities that own those companies, so that they know the conditions of your stay (price, dates, services included...).

6. Data provided for the purpose of sending Newsletters.

This will not be communicated to third companies.

7. Data provided in the contact forms and corporate website, including the Chatbot service and customer service via WhatsApp.

Companies of the group to which URBANIZADORA VILLAMARTÍN belongs, solely for internal administrative purposes and/or for the purposes indicated above.

8. Data provided for the sending of commercial communications, both proprietary and from third parties of the Group.

Companies of the group to which URBANIZADORA VILLAMARTÍN belongs, in the event that the User expressly consents, so that they can send commercial communications.

9. Data processed for profiling from own sources.

This will not be communicated to third companies.

10. Data processed to carry out Website analysis.

This will not be communicated to third companies.

11. Data processed to manage reservations at the Frijolino & Misto restaurants.

Companies of the group to which URBANIZADORA VILLAMARTÍN belongs, for internal administrative purposes.

Likewise, the data may be communicated to the competent authorities and public administrations, in the event of a legal obligation of URBANIZADORA VILLAMARTÍN.

The data may also be accessible to service providers of URBANIZADORA VILLAMARTÍN, being necessary for the proper fulfilment of contractual and legal obligations and/or the purposes indicated above. Said providers will not process your data for their own purposes without prior notification from URBANIZADORA VILLAMARTÍN.

URBANIZADORA VILLAMARTÍN follows strict criteria for the selection of service providers in order to comply with its data protection obligations, and undertakes to enter into a processing agreement, as required by law, imposing on them, among others, the following obligations: to implement appropriate technical and organisational measures to ensure the security of personal data; to process personal data for the agreed purposes and only in accordance with the documented instructions of the data controller; and to delete and return the data to the data controller upon completion of the services.

International transfers

The personal data of data subjects may be transferred to countries inside and outside of the European Economic Area. For transfers from the EU to countries that the European Commission does not consider suitable, URBANIZADORA VILLAMARTÍN has implemented appropriate and adequate protection measures to protect the personal data of data subjects and guarantee an adequate level of security. As a result, the personal data of the data subjects would be transferred in accordance with the requirements and obligations established by the applicable data protection regulations, by entering into the Standard Contractual Clauses with providers located outside the European Economic Area.

To obtain more information about the appropriate and adequate security measures, data subjects can contact URBANIZADORA VILLAMARTÍN through the means indicated in the section on data subject rights.

Data storage

Your data will be kept for the following periods:

1. Data provided for the purpose of making reservations, both through the Website, the App and through the contact centre (call centre, email or chat) for individual or group reservations and rooms, including reservations for SPA services, golf courses, classes or personal training, physiotherapy and nutrition services: shall be kept for the duration of the contractual relationship and, once the contractual relationship has ended, for the period of limitation for any legal actions that may arise from it.

2. Data provided for registration to golf tournaments: will be kept during the contractual relationship and, once it has ended, for the period of limitation for any legal actions that may arise from it.

3. Data provided to sign up as a registered user in URBANIZADORA VILLAMARTÍN: will be kept while the status of registered user is maintained and, once the deletion of the account is requested, during the limitation period for any legal actions that may arise from it.

4. Data provided for publications in the BLOGs owned by URBANIZADORA VILLAMARTÍN: data will be kept as long as the user does not revoke the consent granted.

5. Data provided for the modification and cancellation of reservations: will be kept during the contractual relationship and, once it has ended, during the limitation period for the legal actions that may arise from it.

6. Data provided for the sending of our Newsletter: will be kept as long as the user does not revoke the consent given for this purpose.

7. Data provided in the contact forms and website, including the Chatbot service and WhatsApp attention: will be kept for the period necessary to process and respond to your request and, once complete, during the limitation period for any legal actions that arise from the aforementioned request.

8. Data provided for the sending of commercial communications, both own and from third parties of the Group: will be kept as long as the user does not revoke the consent given for this purpose.

9. Data processed for profiling from own sources: will be kept until the user opposes the processing and, in any case, for one year.

10. Data processed to carry out Website analysis: will be kept one year, anonymously.

11. Data processed for making reservations at the Frijolino & Misto restaurants: will be kept during the contractual relationship and, once it has ended, during the limitation period for any legal actions that may arise from it.

User obligations

The user will:

Guarantee that they are over eighteen (18) years of age and that the data provided to URBANIZADORA VILLAMARTÍN is true, exact, complete, and up-to-date. To this end, the user is responsible for the truthfulness of all the data reported and will keep the information provided updated in such a way that it reflects their current situation.
In the event that the data provided belongs to a third party, the user guarantees that they have informed said third party of the aspects contained in this document. The user also guarantees that they have obtained authorisation to provide said data to URBANIZADORA VILLAMARTÍN for the purposes indicated.
The user shall be liable for the provision of false or inaccurate information sent through the Website and for any direct or indirect damages incurred by URBANIZADORA VILLAMARTÍN and/or the third parties.

Exercise of rights

The user can send a letter to URBANIZADORA VILLAMARTÍN, to the address indicated in the header of this Policy, or send an email to protecciondatos@lafincaresort.com, at any time and free of charge, to exercise the following rights:
Revoke the consents granted, without prejudice to the legality of the processing carried out previously.
Get confirmation about whether in URBANIZADORA VILLAMARTÍN is processing their data.
Access the personal data.
Amend inaccurate or incomplete data.
Request deletion of data when, among other reasons, the data is no longer required for the purposes for which it was collected.
Get URBANIZADORA VILLAMARTÍN to limit the processing of data when any of the conditions provided for in the data protection regulations are met.
Request the portability of the data provided by the User in the cases provided for in the regulations.

Additionally, the User can file a claim regarding the protection of their personal data before the Spanish Agency for Data Protection (AEPD) at the address Calle de Jorge Juan, 6, 28001, Madrid, when they feel that URBANIZADORA VILLAMARTÍN has infringed the rights recognised by the applicable data protection regulations.

Communications

Law 34/2002, of 11th July, on information society services and electronic commerce, allows commercial communications to be sent via the Internet and other electronic media, if they can be identified as such, as well as the entity from which they are sent.

URBANIZADORA VILLAMARTÍN will send commercial communications by mail about similar services and those of interest to the user.

However, URBANIZADORA VILLAMARTÍN offers recipients the option to oppose the processing of their data for promotional purposes, both at the time of data collection and in each of the commercial communications addressed to them.

Users may unsubscribe from these communications by writing to the registered office of URBANIZADORA VILLAMARTÍN indicated above, or to the following email address: protecciondatos@lafincaresort.com.

Security measures

URBANIZADORA VILLAMARTÍN will process user data, at all times, in strict confidentiality and while maintaining the mandatory duty of secrecy regarding said data, in accordance with the provisions of the applicable regulations. It will do so by adopting the technical and organisational measures necessary to ensure the security of the data and to avoid its alteration, loss, and unauthorised access or processing, taking into account the state of technology, the nature of the data stored, and the risks to which it is exposed.

Company Group

Pemar Group's companies are:

URBANIZADORA VILLA MARTIN SA with the following brands:
- La Finca Resort
- La Finca Hotel 5*.
- La Finca Spa
- La Finca Events
- La Finca Gourmet
- Frijolino Restaurant
- Misto Restaurant
- La Finca Golf
- La Finca Sports
Passion Life, SL. with this brand
- Trivee Properties
Campo de Golf Villamartín, S.L.:
- Villamartín Golf
Mediterranea Land Spain, S.L.:
- Medland

Last update: January 2024.